Returns & Refunds

What qualifies for a return?

Your eyewear is eligible when it is:

• faulty because of a manufacturing problem;
• damaged when it reaches you; or
• the wrong model, colour, or item compared with your confirmed order.

Return condition requirements

All returned items must be in new and unused condition, with all original tags and labels attached.

• Item should be with tags and in original packaging.
• Item should be in unused condition.

What is not eligible?

• change of mind or preference for another style, colour, or fit;
• damage, scratches, bending, or breakage caused after delivery;
• normal wear and tear, misuse, or improper storage;
• items that are used or worn beyond inspection;
• items returned without original tags or labels attached; or
• items returned without the supplied case, cloth, accessories, or original packaging.

How to request a return

1. 1
   Contact us within seven days

   Email ahameyewears@gmail.com with your order number and a clear explanation.

2. 2
   Share clear photographs

   Show the complete item, the problem, and the parcel label. A video is helpful but not mandatory.

3. 3
   Wait for return approval

   Do not courier the item before we confirm the return address and instructions.

4. 4
   Return the complete package

   Send the item unused, with all original tags and labels attached, in its original packaging with the supplied case, cloth, and accessories. The product may be inspected but must not be worn beyond inspection.

Return delivery cost

For an approved faulty, damaged, or incorrect-item claim, Aham Eyewears will cover the reasonable return courier cost. If the entire order is returned, the original standard delivery charge will also be refunded.

How refunds are paid

After we receive and inspect the return, an approved COD refund will be sent by bank transfer, Raast, JazzCash, or Easypaisa within seven working days. We will share a payment reference when the refund is completed.

Order cancellation

A COD order may be cancelled online while its status is Pending or Confirmed. Once our team marks it Ready, it has entered preparation for dispatch and can no longer be cancelled online. Signed-in customers can use My Orders; guests can use the secure action on their order-receipt screen. After dispatch, the faulty-product return rules above apply after delivery.